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Photoh FAQ

Booking and Confirmation
Payment Policy
Start Time
Age Policy
Refunds and Rescheduling
Vouchers
Mobility Policy
Class Booking Numbers
Wet Weather

Booking and Confirmation

It is essential to provide the following with your booking:

- Most frequently used email address
- Mobile phone number

Confirmation of your booking will be sent out within one day of your booking. You will be alerted of any cancellations or changes via mobile phone (call or text).

If you havenít received a confirmation email within one day:

- Check your Spam Folder- your email server may have accidentally marked the email as spam and removed it from your inbox

- Email support@photoh.com.au

If you believe you have provided incorrect details in your booking, email support@photoh.com.au.

You may be ineligible for a refund if you miss a tour due to the following reasons:

- Not checking your email or phone notices
- Providing incorrect details in your booking
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Payment Policy

Photoh accepts payments in the following forms:VisaMastercardPaypalEFT (Electronic Funds Transfer)Payments made through Paypal and EFT must be done in advance.
Group bookings payments must be completed at least one week in advance.
All payments must be confirmed at least two days before your chosen date to ensure you will be added to the list of attendees.

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Start Time

Start times will vary depending on the course or group meetup. Please check your confirmation email for more information.

Start times for night events often vary to according to the sunset. Participants will be notified by text of an exact time the day before the event.

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Age Policy

Our Beginners' Photography, Night Photography, Photography Group and Smartphone Photography classes are suitable for those aged 16 years and older.

Our Teenage Photography Classes are open to 12-18 year olds, and are designed specifically for the younger age group.
Minors under the age of 14 may be accompanied by an adult.
Please note: The role of the accompanying adult is strictly to supervise. They will not be able to participate in the event and must not bring camera equipment.

For further inquiries, or specific requirements, you can get in touch with us at: click@photoh.com.au.
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Refunds and Rescheduling

Photoh requires the following notice:
- Minimum five days for refunds
- Minimum two days for rescheduling


Contact Photoh using the 'Contact Us' form on this website to organise your refund or to reschedule:
https://photoh.com.au/contact/?ceid=

Please note that your photography instructor is NOT able to reschedule or cancel your booking for you, and we kindly ask that you contact the office directly.

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Vouchers

Photoh vouchers are valid for 12 months from the date of purchase.

Contact Photoh using the 'Contact Us' form on this website to ask any questions about your voucher. To redeem: Enter the unique voucher ID and number to redeem the voucher when booking via the website.

Click on the Vouchers page to redeem the voucher online.
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Mobility Policy

Photoh courses are not physically strenuous, but involve a substantial amount of walking and standing on the day.
Please contact Photoh if you or a friend:Have any concerns or inquiries about mobility issuesRequire special assistance on the dayThe Photoh team will do its best to ensure that the course is suited to your capabilities.
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Class Booking Numbers

All of our photography classes require a minimum number of participants in order to go ahead.

In the unlikely scenario that a class that you have booked on to has not reached the minimum bookings, then we will contact you with as much notice as possible that the class has been cancelled.

You will then be able to reschedule your booking to another date, or have your booking refunded.
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Wet Weather

If the weather is looking too wet or stormy to go ahead, then the class will be cancelled. We prefer to keep you - and your camera equipment! - nice and dry.

Your instructor will inform you of a cancellation with as much notice as possible, and we will then provide you with options to reschedule or refund your booking.
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