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Photoh FAQ

Booking and Confirmation
Payment Policy
Start Time
Age Policy
Refunds and Rescheduling
Vouchers
Mobility Policy

Booking and Confirmation

It is essential to provide the following with your booking:
  • Most frequently used email address
  • Mobile phone number

Confirmation of your booking will be sent out within one day of your booking. You will be alerted of any cancellations or changes via mobile phone (call or text).

If you havenít received a confirmation email within one day:

  • Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox
  • Email support@photoh.com.au

If you believe you have provided incorrect details in your booking, email support@photoh.com.au.
You may be ineligible for a refund if you miss a tour due to the following reasons:

  • Not checking your email or phone notices
  • Providing incorrect details in your booking
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Payment Policy

Photoh accepts payments in the following forms:
  • Visa
  • Mastercard
  • Paypal
  • EFT (Electronic Funds Transfer)

Payments made through Paypal and EFT must be done in advance.

Group bookings payments must be completed at least one week in advance.

All payments must be confirmed at least two days before your chosen date to ensure you will be added to the list of attendees.


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Start Time

Start times will vary depending on the course or group meetup. Please check your confirmation email for more information.

Start times for night events often vary to according to the sunset. Participants will be notified by text of an exact time the day before the event.


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Age Policy

Minors under the age of 14 may be accompanied by an adult.
  • Please note: The role of the accompanying adult is strictly to supervise. They will not be able to participate in the event and must not bring camera equipment.
  • Supervision is not compulsory, but recommended for children under the age of 12.

Minors over the age of 14 may be accompanied by a paying adult.

  • Please note: Children in this age group are considered capable of independent learning, so the accompanying adult will be treated as a fellow participant.

Children under the age of 8 are unlikely to benefit from Photoh courses.

Further inquiries, or specific requirements, may be directed to click@photoh.com.au.

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Refunds and Rescheduling

Photoh requires the following notice:
  • Minimum five days for refunds
  • Minimum two days for rescheduling
Call Photoh on 1300 21 11 21 during business hours (9AM - 5PM AEST) to organise your refund or to reschedule.


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Vouchers

Photoh vouchers are valid for 12 months from the date of purchase.

Call the Photoh office on 1300 21 11 21 or enter the unique voucher ID to redeem the voucher when booking.

Alternatively, click on the Vouchers page to redeem the voucher online.

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Mobility Policy

Photoh courses are not physically strenuous, but involve a substantial amount of walking and standing on the day.

Please contact Photoh if you or a friend:

  • Have any concerns or inquiries about mobility issues
  • Require special assistance on the day
The Photoh team will do its best to ensure that the course is suited to your capabilities.

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